Privacy policy

Last updated: November 9, 2026

Short version: I collect only what you type into the booking form, I use it to set up our call, and I never sell it.

What I collect

When you book a call, the form asks for:

• your name, email and company
• the tools you use today and where your time goes
• your team size and a budget range
• how you heard about Ergon, if you choose to say
• your time zone
• a phone number, only if you choose a phone call

If you came from the scorecard, your score and your top result and your answer to "what have you tried" are filled into the form. You can edit them before you book.

The scorecard

Your scorecard answers stay in your browser. Nothing is sent to me unless you click through and book, and then only the score and those two answers go along, in the booking form above.

Where it goes

• A private Google Calendar called "Ergon calls", where your booking becomes an event.
• A private Notion workspace that I use to manage client conversations. Your booking details are copied there from the calendar.
• Brevo, the service that sends your confirmation email.
• Microsoft Clarity, which shows me how visitors use the site (no form answers).
• Cloudflare Pages, which hosts this site and keeps standard server logs (such as your IP address and the pages requested).

I share your details only with these services, and only to run the booking. I never sell them.

Cookies and tracking

This site has no advertising cookies. Fonts and the site's own code are served from the site itself.

I use Microsoft Clarity to understand how people use the site: it records clicks, scrolling and mouse movement and makes heatmaps and session replays, so I can see where pages are confusing. Anything you type in the booking form is hidden from it. Clarity is set up not to use cookies, so it doesn't recognise you across pages or visits; Microsoft processes this data under its own privacy statement. If your browser sends a "do not track" or Global Privacy Control signal, Clarity is not loaded.

I do count how the site is used, with my own small counter on the same Cloudflare hosting: which pages are visited, which buttons are clicked, how far people get in the scorecard and the booking steps, the site or AI assistant that sent the visit, the country and the type of device. It records no name, email or IP address. To count visits without cookies, each visit gets a code made from your connection and browser that changes every day and can't be turned back into who you are. If your browser sends a "do not track" or Global Privacy Control signal, nothing is counted. I also count visits from search-engine and AI crawlers. These counts are kept for up to 2 years.

AI

I don't use your booking details to train AI models.

How long I keep it

Booking details are kept for up to 2 years after our last contact, then deleted. If you become a client, I keep them as long as the contract requires.

Your rights

You can ask to see your details, correct them, delete them, or withdraw your consent at any time. Email [email protected] and I'll reply within 30 days. I follow Canada's privacy law (PIPEDA). If you are in the EU or the UK, you have equivalent rights under the GDPR.

Contact

Nicolas Piperno, Ergon: [email protected]